Directing Towards Freuds Hamlet in Y2K essays

Coordinating Towards Freuds Hamlet in Y2K articles Before we start, I might want to praise all of you on getting chose for the different parts in this creation of Hamlet. My name is Glenn Close, and I will be coordinating this creation from today until it shut in Tokyo next May. I have assumed the job of Gertrude, the same number of you know, in the Hollywood creation featuring Mel Gibson. I additionally played Ophelia twice in secondary school and once my senior year at UCLA. This is my preferred Shakespeare play, truly outstanding ever. As of late I was reintroduced to Freuds prominent critique on Shakespeare and his connection to Sophocles in The Interpretation of Dreams. From this I have pulled the fundamental pages and replicated them for your scrutiny. Truth be told, every one of you got those pages multi week back and were approached to come arranged to examine its significant perspectives and to assist me with making a more clear vision of what we can do to make our Hamlet increasingly like the one that Freud imagined in 1899 . As the executive of this play, I have assembled all of you here today to clarify what this specific rendition of Hamlet is best speaking to. I chose to attempt to assist Hamlet with getting all the more clearly stifled by his astuteness so Freuds vision can become known in the psyches of our crowds. As I would see it, no single executive has yet made a decent task out of investigating completely the effect of constraint on the person through the ineptitude of an incapacitated Hamlet. There is a purpose behind this. Numerous chiefs have attempted and fizzled for the accompanying explanation: they were all men. Just a lady with the comprehension of being explicitly hungered for by her child can do equity to the directorship in the light of what Freud comprehended. I need this adaptation of Hamlet to speak to a cutting edge sexual situation. By changing a couple of scenes, I can show Hamlets stifled feelings toward Gertrude, and his hatred toward Claudius. I need Hamlet nearly to surren der to his affections for his mom ... <!

Developing management skills Essay Example for Free

Creating the board aptitudes Essay By perusing the Southfield Case, one can rapidly understand that there is unquestionably absence of direct correspondence and objective desires between both Mark Sanders, Vp of record administrations and Frank Belby, Reginald supervisor. I accept, there was an absence of strong correspondence among Mark and Frank since for the situation it was referenced that Belby saw proficient direction from Sanders as compromising and it as a rule caused Belby to separate himself from Frank, which it adversely came about creation. In view of the perusing of section four of Developing Management Skills, there is a scarce difference among training and guiding and it is amazingly trying for administrators to viably perform both and in a similar time ensure that they are not legitimately disregarding different people sentiments and certainty. At the point when Frank required proficient exhortation or when proficient analysis was required, rather he for the most part got training as opposed to advising, which brought about the separation connection between them, which plain deciphered as an analysis assault on his character. Besides, we additionally discover that in one episode Mark had mediated in a tricky circumstance among Frank and one of his clients and had the option to spare that customers contract. By not permitting Frank to determine the circumstance, Mark is extending his obligations dreadfully dainty and doesn't permit different workers to assign successfully, which brings about low profitability over all. In light of part four readings, the best connections depend on consistency, which one can't generally discover among Mark and Frank’s relationship. Honest isn't by and large clear about his desires from Mark. It was referenced for the situation that Frank didn’t get the advancement halfway on the grounds that he never legitimately conveyed to straightforward that he needed the advancement.

Evangelion essays

Evangelion expositions Evangelion is an anime arrangement situated in the Mecha Genre of movement. The idea of the arrangement is endurance, however at numerous a period this idea is deceived by the numerous characters inward evil presences, and feelings which draws upon the inquiry. What truly is Survival? On the off chance that endurance is the capacity to proceed with life somehow or another, or another at that point how might you decipher making due in a world wherein the Eco-System has been completely tossed out of parity. In the year 2000 in Antarctica the primary heavenly attendant was found barried inside the tundra. At that point put under top mystery by all the significant goverments of the world. Researchers started to contemplate the animal, however during the activity the Angel Adam (first Angel) woke up, and in its wrath figure out how to cover a great part of the Earths Northern Hemisphere in a downpour of fire and Destruction. The Goverments included dreading retaliation, and stun from the general populas made the episode look like a comet affecting the earth. Taking into account that the conceivable danger of a second effect may maybe one day happen NERV the association contrived to dispose of, and study the wonder known as holy messengers when, and where they show up was made. SELE a significantly increasingly mystery association which much in the wake of seeing the whole arrangement I despite everything have not a full comprehension of what their identity is. All that is really known abou t them is that they exist to screen and report all activities inside NERV to check whether they are endeavoring to satisfy the Dead Sea Scrolls Prophecy (Which is a real arrangement of parchment anticipating the apocalypse.) Tokyo in this specific story has become an enormous monetary and political superpower again, however not as obsessive as they were already. Not at all like today where there was an Emperor now and before in this future there doesn't give off an impression of being one and if there is he has no managing control over the land. The legislature of Japan is by all accounts run by a few centralized servers of supercomputers covertly which sort out and make laws. Making Tokyo, a... <!

Internet1 Essay Example For Students

Internet1 Essay Shaft me up, Scottie. This mainstream line from Star Trek was an exhibit of the cutting edge innovation of things to come. In spite of the fact that it was an anecdotal story, Star Trek turned into the all inclusive vision of things to come. As consistently reality will in general copy fiction. In spite of the fact that our general public has not exactly come about to living in space, we have made life simpler with innovation. Financial endurance has gotten increasingly reliant upon data and interchanges delivering new innovation of which was rarely thought conceivable. Only a minor thirty years prior a PC consumed an entire room analyzed todays palm estimated PCs, which are quicker and perform more capacities. PDAs, presently light and minimized, were cumbersome only ten years back. The most extraordinary innovation, the Internet, is carrying limitless measure of data to your work area. In the realm of the of the Internet there exist a world ignorant concerning skin shading and othe r physical appearances. The Internet while still youthful in age has developed quickly, spreading to nations worldwide and associating 50 million clients. With its prevalence, it is occupant upon our general public to perceive how the Internet functions and to know about its preferences just as disservices. While apparently cutting edge the Internet idea is fairly basic. PCs address each other and send data. This is cultivated by sending and accepting electronic motivation, and afterward interpreting them into a message. So as to speak with each other they are connected up in a system. They are then ready to get to data from a huge number of different PCs. The system demonstrations like one enormous PC putting away data in different spots, as opposed to in one physical structure. Clients tap into the Internet to get to or give data. Web innovation permits one to ride the World Wide Web or send email. The vision of the Internet that would alter the PC and interchanges had a place with JCR Licklider of MIT (Leiner n. page). In August of 1962 he imagined an all inclusive interconnected arrangement of PCs which would permit everybody to rapidly get to information and projects (Leiner n. page). An administration supported task at Defense Advanced Research Projects Agency (DARPA) began in Oct ober (Leiner n. page). The race for revelation of such innovation seethed between the Soviet Union and The United States of America. The two nations needed control of the conceivably incredible asset. At that point in 1968, The National Physical Laboratory in Great Britain set up the main test arrange, which incited the Pentagons ARPA to subsidize a bigger undertaking in the USA. (Authentic n. page)However the race was not constrained to simply countries yet in addition organizations. In 1965, working with Thomas Merrill, Lawrence G. Roberts made the main wide-territory PC at any point assembled. These trials demonstrated that PCs could cooperate running projects and recovering information as fundamental on remote machines. Roberts set up his arrangement for ARPANET, distributed in 1966. Around then he learned of Donald Davies and Roger Scantlebury of NPL and Paul Baron and others at RAND. Research at MIT (1961-1967), RAND (1962-1965) and NPL (1964-1967) while equal had no informati on on each other. In August of 1968 a RFQ, a refined model of ARPANET was discharged for the advancement of one of the key parts, the parcel switches Interface Message Processors (IMP). Jolt Beranek and Newman (BBN) introduced the main IMP at UCLA and the primary host PC was associated. Before the finish of 1969 four host PCs were associated together into the underlying ARPANET and the Internet was off the ground. In 1977, electronic mail was presented. (Leiner n. page)As the Internet immediately developed, changes were fundamental. The Internets decentralized structure made it simple to grow however its NCP didn't be able to address arranges further down stream than the goal IMP. Sway Kahn chose to build up another rendition of the convention which in the long run got known as the Transmission Control Protocol/Internet Protocol (TCP/IP). Contrasted with the NCP which went about as a gadget driver, the new convention was increasingly similar to a correspondence convention. So as to make it simpler to utilize, Host were then doled out names, supplanting numbers. A gathering of researcher at that point set out to show that a conservative and straightforward execution of TCP was conceivable. They succeeded, permitting it to run on personal computers. (Leiner n. page). Unique employments of the Internet included government correspondences and a discussion for researcher to share thoughts and help each other in look into. During the 1980s the Internet developed past its fundamentally investigate roots to incorporate a wide client network and expanded business movement. In present day it has become a device for directing exploration and discovering data, just as correspondences with others. Electronic mail, incredibly well known, with talk rooms and conversation bunches makes the Internet a famous spot for meeting new individuals. (Leiner n. page). Macbeth: Describe Macbeth As A Tragic Hero EssayHowever, the Internet being so free and uncensored presents numerous issues. Affirmation of youngsters utilizing the Internet has energized a battle for guideline. Guardians can not generally screen their youngsters, in this manner the Internet should be a protected spot for the kids. Youngsters approach the Internet in schools, libraries, and pretty much all over. In schools it is about incomprehensible for an educator to observe all the youngsters, and in libraries it isn't the administrators occupation to screen them. PCs and the Internet are for everybody, including youngsters, therefore it has become a gigantic issue. Access to sex entertainment has been probably the best worry among guardians. Shockingly, erotic entertainment is anything but difficult to access and kids will. Kids are normally inquisitive and love to investigate. Minors are likewise focused by promoters. Much the same as on TV publicists attempt to bait youngsters in with pictures and sites which incorporate games and talk rooms. Anyway the greatest threat isn't what they find on the Internet yet who they find. The data they get to isn't as perilous as the individuals they meet. There have been numerous instances of molesters and criminals looking for supplicate on-line. Monikers are utilized to secure the personality of the kids yet can likewise be utilized to veil grown-ups. They go into childrens visit rooms and cajole the youngsters to confide in them. In any case, denying the youngsters access to the Internet isn't the arrangement, maybe programming is. Anyway programming restricting childrens access to website pages have no t been effective. For some situation the product doesn't sift through every single improper page yet sift through non-shocking pages. (Should youngsters be kept disconnected? n.page)Molesters and ruffians are by all account not the only individuals with access to the Internet we should fear. Those evil scholars additionally represent a risk. Known as programmers or saltines, they scan for defenseless PC frameworks at that point strike. Organizations can lose exchange insider facts, and the harms can be a calamity. In 1996 Dan Framer, a security specialist, tried 2,000 PCs systems, and of those 65% had security openings enormous enough for a gatecrasher to enter (Freedman 280). Government PCs are only a helpless as adolescents have as of late illustrated. Youngsters working out of their home with direction from a multi year old broke into government grouped data. In spite of the fact that they were gotten, it purchased caution to the potential threats of data spills. The United State s foes could approach military codes and top mystery documents. Despite the fact that the normal individual isn't focused by programmers they are at risk for misrepresentation and swindlers. Taken Mastercard numbers have been supposed to be a significant issue. Its odds happening are not as extraordinary as the media makes it to be, however by and by it is an issue. The crooks effectively pull off such a wrongdoing. They get the quantity of a Visa and charge crazy bills, yet when the bill comes they have proceeded onward to the following casualty. Numerous plans come as garbage mail. They offer arrangements that sound unrealistic and chances are they counterfeit. They just request a little total of cash in advance, next they money the check and proceed onward. ( Anarchy Online 98)Secure passwords can keep programmers from getting to PCs. Passwords should comprise of numbers, letters and images: a model P11++69. Regardless of how secure and innovative the PC security framework, everything necessary is a straightforward , idiotic secret key like hi to render the entire framework useless. (Freedman 279)Though the Internet has its favorable circumstances it additionally has disservices, in this manner clients ought to teach oneself on the progressive device. With more than 50 million clients the Internet is quickly developing and is to the 90s what the PC was to the 70s. New uses are jumping up regular, making it difficult to foresee the eventual fate of the Internet. One thing certain is that the Internet has reformed the PC and correspondences. The Internet is an overall telecom capacity, a system for coordinated effort and collaboration between people regardless of geographic area. (Leiner n.page)Bibliography:

White and Slave Gender Roles - Free Essay Example

The book Harriet A. Jacobs Incidents in the Life of a Slave Girl is an autobiography about her life as a slave girl. She described her childhood living with her grandmother and her grandmothers mistress. Then it all changed when her grandmother mistress died and she was sold off to the mistresss son, Dr. Flint. Her life started to become dark and then became darker when she got pregnant. She then did everything in her power to ensure that her children get their freedom. She went against Dr. Flint and was in great distress on the consequence she got into when they manage to get her. She pretended to go to the North but was hiding in a small cramped crawlspace in her grandmothers house. There she saw through a small hole her children grow up without them ever knowing where she was. In the crawlspace, there was no light except the little peek hole she made, no heater or air conditioning so summer where hot and sweaty and winters were freezing cold, and the air was very thin. All her friends and family tried to hide the fact where she is. They all provided her things she needed while she stayed in the crawlspace like food, water, blankets, and etc. They were times at night they would all ow her to go to the storage room so she can stretch her limbs since its so crapped up in the crawlspace. Dr. Flint was determined to find Jacob and bring her back. He sold her children to another man and that man set them free. The children then lived with there grandmother. She hid in the crawlspace from Dr. Flint and anyone who would try to turn her in for seven years. But all was worth the trouble because she managed to move to New York and reunite with her children as freed slaves. In this paper, I am going to argue how Jacobs book illustrates how gender roles in both white and slave, for men and women, are formed based on work, families, and power. One way, we can see gender role construction in Jacobs book is white men worked while white women stayed at home. The same goes for slaves, the men worked hard labor, on the plantations, while women stayed at the masters home. The slave women would take care of the masters children. They stayed beside their master, mistress, or masters children and be ready to aid them whenever theyre needed. Slaves had to be obedient to their masters. If slaves ever go against their masters they would get punished, either by getting beaten up or starved. There are times they would just sell them if the master is ever tired of them. The way slaves are treated causes them to want to try to run away to the North where they can be free. Some succeed but some are captured by slave hunters and be sent back to their masters where they would get punished for trying to run away. When slave get punished some survive the punishment but some would die in the process, that how badly they were treated. The white s arent afraid to kill a slave especially a slave man. The slave tends to try to protect the slave women because they produce the next generation of slaves. Another way, we can see gender role construction in Jacobs book is through families. There are a lot of ups and down when it comes to family, both white and slaves. There are white men who go behind their wives and have affairs with a slave woman. This causes a lot of slave women to get pregnant and make the wifes upset. The wives have to carry the burden of being cheated on, no by another white woman but by a slave woman, so they get jealous. It causes the wives to want to harm the slave women or just get rid of her, but the master is the one that decides what to do with the slave. Slave women are forced to keep the secret of who the father of the baby or it will ruin the white family reputation. Slave families dont live together forever. When a child is born into a slave family they are already considered as slaves. When the children reach a certain age the slave women or mens master put the slave children into an auction. Slaves family when separated they never get to see each oth er again. Whenever a slave wants to get married, they have to get the condolences of their master. Finally, we can see gender role construction in Jacobs book is by power. Men have power, especially white men, they control the entire household. Anything that someone in the family or the slaves want to do something or wants to go out, they have to ask the head of the household permission, meaning the men. Men own the property, they pay the bills and provide for the family. The women are there to support the family by taking care of them. Slave men protect their families but they dont have power than the white men do. White men consider slaves as property than as human beings. Women cant go against their husbands, they have to support them in any way necessary. The children are taught the same way. Once the children are married, the sons become the head of their household and the daughter provide for the family by cooking, cleaning, and etc. Slaves, both men and women, dont have the same rights as the white people, they are there to serve them. And it goes the same for slave childre n. Once the children come to an age where they can be auctioned they will follow the same rules as their parents and every slave that lives in the South. That is why a lot of slaves try to escape to the North, so their children wont have to go through what they went through. In Jacobs book, it illustrates how slaves lived through her eyes as a slave. Its know that slaves dont know how to read and write, and some are taught by their masters. White men back then when they wrote they would maybe change things to make them seems less of bad people. This book puts everything about slavery from a different perspective. But one thing that is troubling is how accurate is the book? Its been said by Jacob that she learned her abcs, but is it enough to write an entire book. I believe she was able to write the book but her editor made changes to the writing so that everyone can understand. Because if you would read a dialogue from the book the writing isnt the same as the rest of the book. Could there be a possibility that the editor would have not written the book exactly how she wanted, did he change a few things? It is a good book if want to see through the perspective of a slave. But is best to keep in mind that the book did come from her but there could be a fe w things the editor possibly changed because how she wrote was hard to understand.

How One Summer of Reading Can Help Your Kid Succeed All Year Long

This summer, TIAA-CREF has partnered with libraries around the country in an effort to raise awareness of the importance of establishing a strong educational foundation, both academically and financially. Parents who enroll their children in a participating state's summer reading program will be entered to win a 529 account worth up to $1,529. Winners are chosen at random. Don't see your state on the list? You can still take advantage of the tax benefits of 529 plans, regardless of where you live. Find out more about your state's 529 plan! California The ScholarShare College Savings Plan $500 (Up to 40 winners) May 26 - Aug 1, 2015 Georgia Path2College 529 Plan $5,529 (1 grand prize winner, plus $1,529 to winner's library; 4 $1,529 winners plus $529 to winners' libraries) May 1 - August 10, 2015 Kentucky Kentucky Education Savings Plan Trust $1,000 plus $500 for the winners' libraries (8 winners) June 1 - August 14, 2015 Oklahoma Oklahoma College Savings Plan $2,529 (2 winners) plus $1,000 for each winner's library May 1 - August 31, 2015 Oregon Oregon College Savings Plan $500 plus $500 for the winner's library (Up to 15 winners) June 1 - Aug 28, 2015 Wisconsin Edvest $1,000 Edvest 529 College Savings Plan account, plus 4 tickets per winner to Green Bay Packers home game and the opportunity to tour Lambeau field and meet a Packers player or coach. (6 winners) May 29 - July 15, 2015 (Photo credit: CanStockPhoto/EpicStockMedia) This summer, TIAA-CREF has partnered with libraries around the country in an effort to raise awareness of the importance of establishing a strong educational foundation, both academically and financially. Parents who enroll their children in a participating state's summer reading program will be entered to win a 529 account worth up to $1,529. Winners are chosen at random. Don't see your state on the list? You can still take advantage of the tax benefits of 529 plans, regardless of where you live. Find out more about your state's 529 plan! California The ScholarShare College Savings Plan $500 (Up to 40 winners) May 26 - Aug 1, 2015 Georgia Path2College 529 Plan $5,529 (1 grand prize winner, plus $1,529 to winner's library; 4 $1,529 winners plus $529 to winners' libraries) May 1 - August 10, 2015 Kentucky Kentucky Education Savings Plan Trust $1,000 plus $500 for the winners' libraries (8 winners) June 1 - August 14, 2015 Oklahoma Oklahoma College Savings Plan $2,529 (2 winners) plus $1,000 for each winner's library May 1 - August 31, 2015 Oregon Oregon College Savings Plan $500 plus $500 for the winner's library (Up to 15 winners) June 1 - Aug 28, 2015 Wisconsin Edvest $1,000 Edvest 529 College Savings Plan account, plus 4 tickets per winner to Green Bay Packers home game and the opportunity to tour Lambeau field and meet a Packers player or coach. (6 winners) May 29 - July 15, 2015 (Photo credit: CanStockPhoto/EpicStockMedia)

The aim of providing - Free Essay Example

Sample details Pages: 31 Words: 9369 Downloads: 9 Date added: 2017/06/26 Category Statistics Essay Did you like this example? INTRODUCTION In this particular chapter, information is presented with the aim of providing a background in with regards to the topic on hand. This topic will include several aspects; background of the study, research problem, the aim and objectives of the study, hypothesis, problems and limitations of the study and definition of terms. Background of the study is the general introduction to supply chain and logistic management and financial matters related to these management systems with relevant information regarding JJ food service as a distribution firm. The research problem provides the primary focus of the study which includes a wider range and detailed questions which needs to be answered through this study. The aim and objectives of the study provides the goals which are to be achieved at the end, although there are different methodologies engaged in answering the research problem that is mentioned. The research hypothesis is considered to be statements which are to be proven throughout the study using the congregated data. In the study statistical analysis will be used to create an easy understanding of the data. The definition of terms provides the technical concepts that are used within the study to provide an easier reference to understand how the information is used through the study. Don’t waste time! Our writers will create an original "The aim of providing" essay for you Create order Background of the Study At the current time the Market conditions are far more dynamic than at any time in the past. Leaders and managers now have to think and act appropriately in order to minimize the harmful effects of the economic downturn on their organisation, in terms of both its performance and future growth. The importance of supply chain and logistics management has always been dependant on market conditions and the imperatives that drive organisations` strategic goals. The same could be said for todays dynamic market. The integration of logistics process has given birth to what we now describe as supply chain management. Supply chain management is the term used to describe the management of the flow of materials, information, and funds across the entire supply chain, from suppliers to component producers to final assemblers to distributors and ultimately to the consumers. In fact it often includes after-sales service and returns and recycling. Supply chain and logistics management have generated much interest in recent years for various amounts of different reasons. Many managers now realize that action taken by one member of supply chain can influence the entire profitability of other supply chains. Supply chain management typically involves coordination of information and materials among multiple firms. The cost of poor coordination can result in extremely high back fall in the firm. Therefore, managing supply chains and logistics effectively, is very important for managers to be able to make decisions about the balance between cutting expenses and continuing to provide better service for the end user. There have been many articles written on how to improve the efficiency in the supply chain through improving technologies and processes. In this dissertation, impacts of well-managed supply chain and logistics activities are taken into consideration by executives to have enough faith to believe that supply chain and logistics management have as much value as sales and marketing. Effective and efficient supply chains and logistics operations have significant factors in organisations which affect overall and financial performance. This topic has been chosen for many reasons. Firstly, managing logistics and supply chain processes are essential for companies to reduce unnecessary costs and to give best service to consumers. Secondly, managing delivery infrastructure during financial recession periods often proves its importance, because it provides valuable data by which is considered to have effective outcomes. During the recession period it is very vital for businesses to make stable decisions which will affect the companies financial performance, therefore the act of cutting down on costs has to be carefully considered. Finally, keeping performance levels high during economic downturns can really help the companies, keep and attract their customers. The term supply chain management varies in different forms, however in reality it is an extension of the ideas which have been developed from the nature of logistics. This is the major difference between supply chain management and traditional logistics. In this dissertation both management areas are examined in order to see how they differentiate, how they are connected to each other and in what cases they affect on firms financial performance and future growth. The supply chain and logistics management can take many forms depends on the structure of the business. The concept for the food service industry is if you are out of stock, you are out of business. Therefore, the importance of getting products ordered, stored and delivered make supply chain management and logistics management very essential for a food service distributor. Most of the concept surrounding distribution is related to cost. Analysts and strategists are managers for supply chains and logistics operations who are able to balance the costs while maintaining a good level of performance. The aim of this dissertation is to examine the differentials of supply chain and logistics managements that create various effects on firms financial performance in a food service. Research Problem This study focuses on supply chain and logistics management activities, which are essential for companies` financial performance in both long and short term preparation. JJ food service is a food distribution firm which has managed to improve its financial performance and kept growing even during financial recession periods. The specific research problems for this dissertation includes following questions: What is the importance of an effective supply chain and logistics management? How has the evolution in the market affected the supply chain and logistics management role? Does technology help the supply chain and logistics activities? How can functions be improved between operations and finance? The Aim and Objectives of this Study The aim of this study is to investigate the impacts of supply chain and logistics management on financial performance. In addition, it is very important to consider all issues of logistics and supply chain management related to financial performance to meet the research aim. Following research activities will be considered: To provide relevant and additional information, regarding supply chain management, logistics management, cost analysis and financial activities within organisations. To add existing body of knowledge. To investigate the relationship between logistics and supply chain management and companys financial performance. To investigate the value of supply chain and logistics management and how operations can be mapped with finance. To draw conclusion and provide specific recommendations regarding the relationship between supply chain-logistics management and firms financial performance. The Research Hypothesis Hypothesis of this study are stated as follows: Supply chain and logistics management need to justify the cost of delivery. It is also necessary to measure the impact of these management activities on financial performance. The new system, Microsoft Dynamics AX (Axapta), has proven itself to be very efficient and a highly recommend technological tool in terms of getting products ordered, stored and delivered. Definition of Terms Microsoft Dynamics (Axapta) Axapta is defined by Mourao and Weiner (2005) to be the Microsofts entry in the packaged business application market and it provides out-of-the-box functionality for managing your business or organisation, including modules for every business area, from supply chain management (SCM) and financials to shop floor control to warehouse management. RouteNet (Distribution Resource Planning Software) Baker B. (2006) defines DRP systems as they operate by breaking down the flow of material from the source of supply through the distribution network of depots and transportation modes. This is undertaken on a time-phased basis to ensure that the required-at the right place, at the right time, one of the classic distribution definitions. Integrated systems of this nature require complex, computerised information systems as their basis such as RouteNet. RoadNet consent you to route and schedule your orders quickly and efficiently in a continuously changing environment. If you know what needs to be where and when, then RoadNet will tell you which of your vehicles to use to service which customer, at what time and in what order. Cisco Mobile Sky Device (M3 Sky) M3 Sky from M3 Mobile is a fully-featured PDA (Personal Digital Assistant) that runs a version of Microsoft Windows Mobile 5. The M3 Sky combines different technologies such as Bluetooth, GSM, GPS and GPRS. RELATED LITERATURE REVIEW In this chapter the existing literature is provided for a purpose of giving insights to what has been known, and what has been previously done in relation to the topic being discussed. There are several sections that are covered from different prospective and literature which are gathered from different authors. The sub-topic covered in this chapter includes supply chain management, logistics management and related financial performance in relationship to the mentioned management activities, Supply chain management Overview In the times before the 1980s organisations were using terms such as operation management and logistics. In early 1980s, the concepts of materials, transportation and distribution management began to combine into a single term: Supply Chain Management. In the late 1980s the term supply chain management has grown significantly and came into widely used in 1990s. According to Jayashankar et al. (1996) supply chain is to be a network of independent or semi-independent business bodies collectively responsible for procurement, manufacturing, and distribution activities linked with one or more families of related products. After 1990s supply chain management has become one of the main topic and challenge facing all companies. Companies were believed that every product has its own supply chain; therefore supply chain management was getting more complicated. It is even more complex in reality, as each organization works with many different products-often thousand. Cohen. S and Roussel J. (2005) stated that now many companies have addressed major supply chain challenges through selection and implementation of ERP and APS tools such as SAP, Microsoft Dynamics and so on. They are finding that after implementation they are once again challenged with discovering and managing the core disciplines of supply chain management. The challenge of the next decade is to leverage the founding principles of supply chain management and move this management discipline forward. Defining the Supply Chain Management There are different definitions of supply chain management from different authors. Some definitions are offered below: Stanley E. Fawcett, Lisa M. Ellram, Jeffery A. Ogden (2007) defines the supply chain management as managing the flow of information and materials from the suppliers` suppliers to customers` customers. From a practical point of view, managers associate Supply chain management with better shared resources, information exchange, and win-win relationships among the members of the chain. The job of the Supply chain manager is to find opportunities to work with customers and suppliers to reduce costs while improving services given. The mission is to use technology and teamwork to build efficient and effective processes that create value for the end customer. (Stanley E. Fawcett, Lisa M. Ellram, Jeffery A. Ogden, 2007) The definition of supply chain management is the management of upstream and downstream relationships with suppliers and customers to deliver superior customer value at less cost to the supply chain as a whole. (Christopher M. 1998, p: 18) The supply chain is not only includes the manufacturer and suppliers, but also transporters, warehouses, retailers, and customer themselves. The systemic, strategic coordination of the traditional business functions and the tactics across these business functions within a particular company and across businesses within the supply chain, for the purposes of improving the long-term performance of the individual companies and the supply chain as a whole. (Mentzer, DeWitt, Deebler, Min, Nix, Smith, and Zacharia , 2001, p: 8). Supply chain management is the integration of business processes from end user through original suppliers that provides products, services, and information that add value for customers. (Lmabert M. D, Stock M. J. and Ellram M. L., 1998, p: 504) According to Hugos M. (2006) supply chain management is the coordination of production, inventory, location, and transportation among the participants in a supply chain to achieve the best mix of responsiveness and efficiency for the market being served in lowest cost. It must be identified that the concept of supply chain management is in fact no more than an extension of the logic of logistics. Logistics management is primarily concerned with optimising flows within the organisation supply chain management recognizes that internal integration by itself is not sufficient. Supply Chain Management Activities Planning and Forecasting Every supply chain program starts with a plan. Planning gives the ability to forecast and analyze product demand, economic trends and customers needs. According to Blanchard D. (2007) supply chain planning plans the assets to optimize the delivery of good and services and also balances supply and demand with the information from supplier to customer. Supply chain planning provides what-if scenarios that weigh real-time demand commitments when creating forecasts. And Hugos M. (2006) states that supply chain management decisions are based on forecasts which allow to define which products are required, how many of these products is to be called for, and when they are needed. The demand forecast is essential for companies to plan their operations and to work together among each other to reach market demand. Purchasing and Procurement In a definition provided by Waters D. (2003) purchasing is a mechanism to initiate and control the flow of materials through the supply chain and procurement is one of supply chain management activity that acquire all the materials needed by an organizations. Procurement and purchasing are usually taken into same meaning. However, purchasing stands for the actual buying, while procurement has a broader meaning. Procurement includes different types of acquisition (purchasing, contracting, rental etc.) and also negotiating, agreeing terms, transport, materials handling, monitoring supplier performance, receiving goods from suppliers and warehousing. Procurement is crucial for any organisation, if procurement is managed badly, for instance wrong materials are delivered to wrong place in wrong quantity and so on. Procurement and purchasing is essential and also responsible for a lot of expenditure. They are directly responsible for spending; relatively small improvement in these activities can give substantial benefits. Manufacturing One of the main spotlight of supply chain management appears in manufacturing. Product design, manufacturing scheduling, facility management, order management are the main activities of manufacturing which is passing from customers back through supply chain and from supply chain to manufacturing. Inventory and Warehousing Waters D. (2003) point out that an inventory is a list of things held in stock. Regardless the fact that there are o lot of differences between a multi billion international retailer and a single one stop shop, in fact they opera2te on the same principles: if you are out of stock, you are out of business. A warehouse management system controls, manages, and regulates the movement of goods within a warehouse or distribution centre. Typical features of a warehouse management system include inventory management, picking and put away, order visibility, and fulfilment. Blanchard D. (2007, p: 128) Transportation Waters D. (2003) defines that transport is responsible for the physical movement of materials between points in the supply chain. Blanchard D. (2007) highlights that transportation is the lifeblood of any supply chain, however a companys logistics department tends to be an invisible link in that chain and transport is certainly one of its main components. Location Selection Blanchard D. (2007) states that on-time delivery is fundamental for supply chain management, and its a key benchmark to achieve the perfect order. A perfect distribution network has to be built to give the best service to the customers. The best-run organizations have developed their supply chains that extend from their customers customers to their suppliers suppliers. Globalization In recent years, an increasing rate of globalization has changed the nature of organisations and also their supply chains. Products even different parts of a product are no longer produced and consume within the same country. This creates more complex supply chains, and therefore it also changes the requirements within supply chain management. This also affects the effectiveness of computer systems employed in the supply chain. Globalization also brings foreign competition into markets that traditionally were local. Local companies are thereby forced to respond by improving their manufacturing practices and supply chain management. Fox M.S. (1992) states that market conditions force companies to reduce inventory levels and lead times and increase flexibility with maintaining high level of performance. Issues in Supply Chain Management Clasic logistics management objective is managing the activities to have the right product, in the right quantity, at the right place, at the right time and at minimum cost. On the figure below Newem-Workgroup creates four main areas for this objective within the supply chain management which are flexibility, delivery reliability, delivery time and inventory level. Delivery reliability and delivery time directly link customer service, and highly depends on flexibility, and inventory level. Supply Chain Management Drivers Supply chain management activities are mentioned in previous section. There are main driver which coordinates all the activities in supply chain and main drivers of supply chain management are connected with the information chain among these drivers. Information is based on the decisions regarding the other four supply chain drivers. It is the connection between all of the activities and operations in a supply chain. It is clearer to see on the figure below how information drives other four. According to Hugos M. (2006) information is used for two main purposes in supply chain management: Coordinating daily activities related to production, inventory, location, and transportation. Supply chain management uses the available data which is gathered from these drivers to decide on weekly production schedules, inventory levels, transportation routes, and stocking locations. The information is used to make tactical forecasts to plan the setting of monthly and quarterly production schedules and timetables. Information is also used for strategic forecasts to plan decisions about whether to create new facilities, enter a new market, or exit an existing market. The Impact of Supply Chain Management on Financial Measures Profitability is the ultimate measure of business success. When we look at the basic financial figures that make up the various elements of profits we will realize that supply chain management without doubt has significant affect on financial measures. First of all, managing supply chain cost is half the battle in executing that mission. Supply chain management does indeed influence corporate value. In the previous chapters affectivity of supply chain management activities on financial performance have been examined briefly. The topic of this chapter is to feature the effect of supply chain management on common financial indicators. Balance sheet reports and the income statement are already recognized as indicators of an organisations financial performance. According to Stolowy H. and Lebas M. (2006), the income statement measures profitability by taking into account the revenues and expenses during a period of time. The income statement reports how the companys financial performance is achieved. We must also take into measure that it is useful to show the impact of supply chain management activities during a period of time from the perspective of sales and costs. In a definition provided by Hales J. (2005) a balance sheet presents a financial status or net worth of a business. It shows the amount or balance between the assets and liabilities which will partly be based on the activities that are summarized in the income statement. We will concentrate on these financial elements to explain the impact of supply chain management on financial performance. The Impact of Supply Chain Management on the Income Statement The main figure of the income statement is net income, which is obtained through the calculation of various figures; as it is seen from the table below operations, which are managed via supply chain activities directly, affect the figures on this table even though figures are not related to costs. Effect of supply chain management on the income statement will be detailed in the following figures: sales, sales returns and allowances, cost of goods sold, operating expenses, interest expenses and income taxes. Sales The first component of income statement is sales. This depends on the operations which are managed mostly by supply chain activities. Camerinelli, E. (2009) lists the benefits, glitches, etc. of supply chain management activities on sales as follows: The first problem of the supply chain is known as usual suspect which occurs when a company runs out of inventory. When this happens, sales will be certainly affected negatively. The affect of this can be dramatic. A study has proven that when this happens this may affect the shareholders value up to 25 percent. Supply chain problems can negatively affect sales growth when a company fails to switch from production to owned or contracted facilities located in markets that have high retail process for the products that are being produced. if a company wants to improve sales flows and supply a greater volume of products to customers showing high levels of demand, then the company must be flexible, responsive and reliable in the delivery of those products. Achieving this goal to a high standard is heavily dependent on the quality of supply chain operations. When a company fails to be flexible, this will affect the supply chains affectivity to respond to changes in the market when needed, this will cause latency in the speed of delivering goods to the consumer. If the supply chain is not reliable, a company will perform poorly and this might mean: not being able to deliver the right product to the right place, at the right time, in the right quantity, in the right packaging, with the right documentation and to the right customer. Supply chain management has a growing potential to be viewed as a front-line office tool. The supply chain can be critical in supporting the exchange of goods, information and funds. By taking in hand a study taken from General Motors that is in the automobile industry it showed that sales of $9 billion in parts and services contributed $2 billion in profits, on parallel to this car sales of $150 billion produced earnings of just $1 billion for the company. Service and support, therefore, are becoming just as important as the product itself. If the supply chain is to be at the heart of a companys service and support processes, then it must ensure that it does not fail to overcome the demands placed by the companys needs. Sales Returns and Allowances When we look into sales returns and allowances, it is easy to highlight another area where supply chain management must retain its strength. Camerinelli, E. (2009) mentions that one of the typical faults in supply chain management which impact on sales returns and allowances is delayed deliveries. Return of goods can happen for many reasons such as poor quality of product or service, incomplete or partial delivery of goods, incorrect quantities delivered or incorrect product attributes. These returns will eventually reduce total sales figures. If a company chooses to compensate the negative impact of these factors on customer satisfaction and loyalty by offering discounts or special prices, this will increase the allowance value and sales figures will be further eroded. Cost of Goods Sold (COGS) Another important component of income statement is cost of goods sold which represents the costs of resources consumed in manufacturing a particular product for sale, including the actual cost of materials and direct labour costs associated with getting the product into marketable condition. This component is directly related to supply chain operations because the activities and operations performed during the production are managed by supply chain activities. Camerinelli, E. (2009) lists the impacts of supply chain activities as follows: The purchase price of the goods or services negotiates between the purchasing department and the suppliers sales department. If an organisation separated purchasing from supply chain operations which focuses on cost of materials, it will not benefit from the organic and cross-departmental perspective that tries to connect supplier relationship management closely with the characteristics of an efficiently and effectively managed supply chain. The purchase price may often stands for only a part of the total cost. The final price paid for a product or service must take into account the purchase price plus the costs of all other activities along the supply chain. Those companies that achieve best practice in cost management take this into account and factor in all the costs associated not only with producing a product or service, but also with delivering it to their customers which are managed by supply chain activities. Supply chain processes, such as warehouse management, materials handling, manufacturing operations management, production forecast planning, delivery, returns and post-sales operations management should be supported with programmes that use stream-mapping models, value-added and other techniques to avoid additional loses that might occur due to mismanagement of the supply chain. Failing to run these programmes, for instance, might unavoidably affect direct labour expenses which comprise the other element of the cost of goods sold calculation. This confirms that the elements cost of goods sold calculation is directly related to supply chain management. Operating Expenses Operating expenses is the cost spent converting raw materials into sales in a specific time period. Administrative expenses, labor costs (both direct and indirect), marketing expenses, utility costs, etc. are all combined in operating expenses. Camerinelli, E. (2009) states that the supply chain management activities, which are registered under this heading usually occur in the back office. Operating expenses should all be taken into account so surprises or inexplicable hidden costs will be avoided. Failure to take into account of all these activities could potentially lead to harmful disruption. Camerinelli, E. (2009) has submitted that the most common activities of supply chain, which affects operation expenses, are as follows: One of the first back-office processes that must be taken into account to measure accurate operating expenses is the management of business rules during planning cycles. This refers to the process of establishing and maintaining support criterias for supply chain planning. When the demand planning function is made more reliable, the flow of business along the supply chain will be much more stable; consequently, the people responsible for running the supply chain will need less time to adapt to changes needed. This will cause in a more responsive supply chain, which means less time spent on tackling ideas. This is an example that was carried out by EyeOn, a consulting firm that specializes in the delivery of planning and control solutions to complex organisations. This research shows that an additional benefit of a more stable flow along the supply chain is reduced overtime in the production process. Another potential source of hidden operating expenses is the planning of total inventory limits, which includes raw materials, work in progress, and purchased finished goods. As investigations have been done to define an integrated supply chain transportation strategy by maintaining the data that characterizes the supply chain transportation requirements, there is significant potential to increase operating expenses. Another significant underestimated figure of operating expenses, which is directly affected by supply chain management activities, is the group of activities related to managing existing purchase orders or supplier contracts. These activities include processes such as the management of volume pricing, resolving problems and maintaining an exact picture of purchase orders or contracts. The factors mentioned above are linked the activities within the organization. Supply chain managers generally more focused on managing cooperation with external partners which will partly form day-to-day tasks such as collecting, maintaining information to support delivery planning, and delivery requirements to warehouse data, transportation data and so on. Interest Expenses and Income Taxes Interest expenses and income taxes seem to be affected by non-operational activities which take into account only financial activities. Some researchers such as Fawcett, Ellram and Ogden, (2007) suggest that there is a linkage between supply chain management and accounting, international tax law and corporate finance. However, none of the models proposed so far effectively consider the close coupling of production decisions with cash flow movements, royalty fees and dividend repatriations. On the other hand, with a little bit of investigation we can see that if an organization carefully selects a location to run supply chain activities, it can potentially benefit from tax intensives and financial assistance for industry. Likewise Camerinelli, E. (2009) stated that supply chain decisions which are related the choices such as new machinery and equipment, inventory on goods in transit and raw materials used in manufacturing can also affect excise tax exemption. The Impact of Supply Chain Management on the Balance Sheet Having seen how the quality of supply chain practices can positively or negatively affect the principal elements of income statement, we can now look at how supply chain management impacts on the other key report used by the financial community, the balance sheet. Even though management of supply chains affect on various balance sheet figures such as current assets, fixed assets, accounts payable, long term liabilities and so on, current and fixed assets will be detailed to see the effect of these managing activities on balance sheet report. Assets Stickney (at al 2009) defines that an asset is the future economic benefit that an organisation controls because of a past event or transaction. Anything that business owns and has a money value known as assets. Current Assets: The first balance sheet determines the current assets which include cash as well as inventory. The most important component of the current assets figure is inventory which demands closer attention in terms of how it is affected by the performance of the supply chain. One of the main Inventory comprises the assets that are braded as part of the companys day-to-day business and inventory value as reported on the balance sheet, is usually the historical cost of fair market value, whichever is lower. This is known as the lower of cost or market rule. Inventory management is the process of developing and implementing inventory policies to service unpredictable customer demand given parameters such as service targets, budgets, out of stock probabilities and costs as well as demand fulfilment rates. In many cases finished inventory is created too early in the supply process. It is the job of the supply chain manager to find ways of postponing completion of a product in order to reduce the total amount of inventory in the pipeline and improve the flexibility of the delivery process. the first question to ask is what can go wrong in supply chain management that will affect inventory. There are many glitches that may occur, including: Excess time required to receive and process items in the goods inward department. Excess time required to move material in the company Delays in managing purchase and sales orders Excess time spent preparing merchandise Poor demand forecasts and planning Incorrect parameters used to establish stock levels Purchase goods based on price volumes instead of what is needed. No use of the postponement strategy Poor capacity planning. Lack of effort to increase the reliability of demand planning. Fixed Assets: Fixed assets are the set of resources that have bearing on the financial wealth of the organisation, especially as they are used to keep a business running. Logistics by its very nature requires large number of fixed assets. Distribution centres require large amount of investment. We must examine how potential disruptions in the supply chain can affect these fixed assets. Among the most issues are: Lengthy and ineffective implementation of a new warehouse management system. Missed consolidation of distribution centres. Inefficient review of the international distribution centre network to expand the number of facilities. creation of oversized infrastructure to support a multi-year expansion in domestic and international markets Location of facilities in new countries with no consideration of foreign-exchange risk. Once again, the reverse logic applies that efficient supply chain management can optimize the availability and use if fixed assets. Logistics Management and Distribution Overview In 2000 and beyond business organisations face many challenges as they endeavour to maintain or improve their position against their competitors, bring new products to marketplace and increase the profitability of their operations. This has led to the development of many new ideas for improvement, specifically recognised in the redefinition of business goals and the re-engineering of entire systems. Indeed, for many organisations, changes in logistics have provided the catalyst for major enhancements to their business. Leading organisations have recognised that there is a positive value added role that logistics can offer, rather than the traditional view that the various functions within logistics are merely a cost burden that must be minimized regardless of any other implications. Thus, the role and importance of logistics, once again, been recognised as a key enabler for business improvement. (Page 9-10) Definition of Logistics Management Logistics is the function responsible for the flow of materials from suppliers into an organisation, through operations within the organisation, and then out to customers. What is logistics management in the sense that it is understood today? There are many ways of defining logistics but underlining concept might be defined as follows: logistics is the process of strategically managing the procurement, movement and storage of materials, parts and finished inventory (and the related information flows) through the organisation and its marketing channels in such a way that current and future profitability are maximised through the cost-effective fulfilment of orders.(Christopher M. 1998, p: 4) The council of logistics management defines the logistics management in the Fundamentals of Logistics Management book as The process of planning, implementing and controlling the efficient, effective flow and storage of goods, services, and related information from point of origin to point of consumption for the purpose of conforming to customer requirements. (Lmabert M. D, Stock M. J. and Ellram M. L., 1998, p: 3) Logistics is essentially a planning orientation and framework that seeks to create a single plan for the flow of product and information through a business. Supply chain management builds upon this framework and seeks to achieve linkage and co-ordination between processes of other entities in the pipeline. Thus for instance one goal of supply chain management might be to reduce or eliminate the buffers of inventory that exist between organisations in a chain through the sharing of information on demand and current stock levels. (Christopher M. 1998, p: 17) Activities of Logistics Management Logistics management is responsible for the storage and the movement of the products. However, when we look at the movements of a product in an organization, it is obvious to see that as Waters, D. (2003) stated following activities are key logistics management activities. Purchasing Inward Transport (Moving materials from suppliers to organisation). Receiving Inventory management Warehousing and storing Order picking Packaging Materials handling Procurement Outward transport (Moving products from other organisation to the customers Physical distribution management (delivering finished goods including outward transport Recycling, returns and waste disposal (Reverse logistics) The role of logistics is changing from one of warehousing and transportation to one of providing an integrated set of services that delivers the right products, in the right quantities, in the right quality, at the right time- all for the right cost. (Roman L. W. and Michael W. M. 2005, p: 329-330) It is now accepted that the need to understand and meet customer requirements is a primary focus for survival. At the same time, in the search for improved cost competitiveness, logistics management has been the subject of a massive renaissance. Some activities such as third party operations, customer service management, production scheduling, sales forecasting and so on can be included the logistics activities dependent on the circumstances. The Financial Impact of Logistics Management As it is mentioned in previous chapters the concept of supply chain management is in fact no more than an extension of the logic of logistics. Affects of these management activities are so close to each other. Therefore, in this chapter affect of logistics management activities on financial performance which are mentioned will be an addition to previous discussion. Logistics is not only essential it is also expensive. Organisations might reduce the overhead costs, however they are usually left surprisingly high logistics costs. Not only is logistics essential, but it is also expensive. Organisations may reduce their overheads as much as possible, but they are often left with surprisingly high logistics costs. Unfortunately, it is difficult to put a figure to these, and there is a good deal of uncertainty in the area. Normal accounting conventions do not separate expenditure on logistics from other operating costs, and there is some disagreement about the activities to include. As a result, very few organisations can put a precise figure on their logistics expenditure, and many have almost no idea of the costs. Christopher M. (1998) describes the mission of logistics management: to plan and co-ordinate all those activities necessary to achieve desired levels of delivered service and quality at lowest possible cost. Logistics must therefore be seen as the link between the marketplace and the operating activity of the business. Logistics costs may exceed 25 per cent of the cost of doing business at manufacture level. Thus, a better management of logistics operations offer the potential of large savings which improves cash flow and return on assets. Much of this chapter is gathered with the logistics issues which enable the maximisation of profit, the minimisation of costs. Logistics is an expensive function within an organisation. Thus, it will effect organisations overall performance directly. Friedlob G. T. and Plewa F. J (1996) describes that Return on Investment is a key measure of success which is the ratio between the net profit and the capital employed in a business. It plays a major role for business. Logistics management can have a positive or negative impact on ROI in many ways. To improve organisation overall performance profits needs to be increased and capital employed needs to be reduced in the manner of ROI. According to Croucher P., Rushton A. and Baker P. (2006) profit can be enhanced through increased sales, and sales profit benefits from the provision of high and continuous service levels. One of the main service levels mission is to achieve on time in full (OTIF) deliveries which is a key objective of logistics management activities. Logistics management activities are also crucial for cost effectiveness. For instance, costs can be minimized by reducing transport, storage and inventory costs, as well as increasing labour efficiency. Logistics activities first affect the Return on Assets (ROA). Waters, D. (2003) describes elements which effect ROA as follows: Fixed Assets: There are many fixed assets to be found in logistics operations such as depots, warehouses, and material handling equipments. The most important user of fixed assets which include property, plant and equipment is logistics. The amount, number and size of these fixed assets depend on logistics activities. Thus, management of logistics will affect ROA directly. Current Assets: Less stock levels with more efficient logistics management reduce the current assets and also reducing the investment on stocks will increase the cash on hand and decrease the borrowing. Sales: Logistics is one of the main activities to manufacture the product and make them ready for customers. Therefore, effective logistics can increase the sales by giving better management. Profit Margin: With more efficient logistics management operations costs will be lower and that leads higher profit margin. Price: More attractive products can have a premium price. Well-managed logistics activities can make that product easily available and give faster delivery. All these components which are affected directly or indirectly by logistics management are the components of Return on assets. Consequently, they affect on other measures of financial performance, such as borrowing, share price, ROI and so on. J. Mitchell currently has sales of 10 million a year, with a stock level of 25% of sales. Annual holding cost for the stock is 20% of value. Operating costs (excluding the cost of stocks) are 7.5 million a year and other assets are valued at 20 million. What is the current return on assets? How does this change if stock levels are reduced to 20% of sales? Logistics has the combination of being both essential and expensive. It impacts customer satisfaction, the value of products, operating costs, profit. Waters, D. (2003) states some of the points about the importance of logistics as follows: It is expensive, with costs often forming a surprisingly high proportion of turnover directly affects profits and other measures of organisational performance has strategic importance with decisions affecting performance over the long term forms links with suppliers, developing mutually beneficial, long-term trading relationships can encourage growth of other organisations à ¢Ã¢â€š ¬Ã¢â‚¬Å" such as suppliers and intermediaries In conclusion, as it is seen logistics management is as important as supply chain management. It plays major role on financial figures. RESEARCH METODOLOGY Research philosophy According to Easterby at al (2008) there are various types of research methodology methods, however there are two contrasting research traditions highly as known such as positivism and social Constructionism. The relationship between data and theory has been argued by philosophers. Failure to think through philosophical issues such as this can seriously affect the quality of management research, and they are central to the notion of design (Easterby at al 2008, p: 56) The key idea of positivism is that the social world exists externally and that its properties should be measured through objective methods, rather than being inferred subjectively through sensation, reflection or intuition (Easterby at al 2008, p: 57). The view that provides the best way of investigating human and social behavior originated as a reaction to metaphysical speculation. (Aiken, 1956) Positivism has been chosen as the philosophy of the research to meet the research objectives. Research approach This study involves a combination of deductive and inductive approaches, which is known as abductive approach. The abductive approach stems from the insight that most great advances in science neither followed the pattern of pure deduction nor of pure induction (Kovacs Spens 2005). Wass Well, (1994) stated that based on the literature review, it can be shown that there might be a possible relationship between Logistics and Supply Chain Management and financial performance of the company. Hence, the deductive approach will be adopted in this research. It is clear that the major strengths of the deductive approach are its testability against empirical data by using statistical techniques and its generalisability. Research Strategy Strategies for research are as followed: experiment, survey, case study, action research, grounded theory, ethnography and archival research. Some of these clearly belong to the deductive approach, others to the inductive approach. However often allocating strategies to one approach to the other is unduly simplistic. (Sounders at al 2009) A case study will be employed in the research. The main strength of case studies lies in their capacity to explain the presumed causal links in real-life interventions (Bryman 1988). The other distinctive application of case study is to describe an intervention and the real-life context in which it occurred (Yin 2003, p: 15). Clearly, this research strategy fits particularly well with the research inquiry mentioned above. The single case study here can be viewed as the representative or typical case which is believed to be typical of many other organizations in the same industry (Yin 2003, p: 40). Research methods In order to meet the research objectives, it is essential to select the research methods. Mainly, this part includes information about data collection and data analysis. Data collection Based on the major methodological issues associated with existing research, the data will be largely collected through three chief sources, namely: Academic literature, Semi structured interview and self-completion questionnaires, Company document analysis. These triangulation methods have been seen to help in cross checking the findings from each of the methods used, thus contributing to a greater reliability and validity of results (Silverman 2000). However, the main drawback of triangulation is that it may not be suitable for further replication, as it is costly and time-consuming (Cassell Symon, 1994). The main strengths and weaknesses associated with each research methods therefore will be examined below in order to provide a sound explanation of the specific selection of research methods. Secondary data collecting will help to understand the effectiveness of logistics and supply chain management. Semi structured interview and self-completion questionnaires will help to show how company manage these activities and how they improve their financial performance by doing effective logistics and supply chain management. Owing to the limitation of survey methods, semi-structured interview provide a richer source of data for understanding peoples view, experience and perceptions (Kvale, 1996). As one of my research inquiries is explanation, the use of semi structured interviews is viewed as the right approach for this type of inquiry and it fits all within the realism paradigm used in this study. In addition, the use of semi structured interviews in this research may also explore and explains themes that will merge from the questionnaires The potential of using company documents is considerable. Firstly, it helps the researcher to look more closely at historical process and development in organization (Cassell and Symon, 1994). Secondly, they can provide information on issues that might be normally fairly inaccessible through other methods. Thirdly, they can check the validity of information deriving from other methods and supplement other sources of information. Finally, they can contribute a different level of analysis from other methods (such as the official policy and practice) (Bryman, 1988). However, the main weakness of using such secondary data would be that gaining access to some kinds of data might be of great difficulty, especially when it might contain sensitive information (Anderson, 2003). Data Analysis In this resource we will have huge Qualitative data which refers to all non-numeric data or data have not been quantified and can be a product of all research strategies. (Saunders et al 2009) To analyze the data, a short list will be made which includes data from online questionnaire to complex data such as transcript of in-depth interviews or entire policy documents. Qualitative data analysis procedures help researcher to develop theory from data. They include both deductive and inductive approaches and range from the simple categorization of responses to processes for identifying relationship between categories (Saunders et al 2009) Ethical Considerations Sounder is stated ethics as the norms or standards of behavior that guide moral choices about our behavior and our relationships with others. In this work the researcher will follow the ethical principles and will get necessary approval from company to build this work. Limitations of Research Even the researcher assembles perfect time schedule there will be some unexpected delays during research period. Another limitation of research without doubt is collecting companys confidential data. Companies do not share their confidential data such as long term strategies, objectives or goals with people from outside. To access this confidential data as an ethical concern the researcher must guarantee that this kind of data will not be using instead of research matters. The researcher will use some helpful way to overcome this barrier. Following actions which will be taken will help the researcher. Setting goals and planning Proper timescale Attainable deadline Be organized and sensible to time Balance between social life and study DATA ANALISIS AND PRIMARY RESEARCH JJ Food Service Limited History In 1982 Mustafa Kiamil and his wife, Owners of the JJ Food Service Limited, launched first Jennys restaurant. They came into the industry with the experience gained by running a chain of restaurants in London, After 28 years Jennys sits over 50 restaurants. From this background Mr. Kiamil found himself a good position to offer a solution to others who were struggling to find anything they need from one stop shop so JJ food service was born in Hornsey in 1988 and started trading as a food service distributor. In food service industry as a leading organization JJ Food Service has been distributing frozen, chilled and ambient foods as well as catering dis-posables and cleaning materials to High Street Caterers for over two decades. The timeline below shows some milestones in JJs journey so far: 1992 JJ moved to a new 14,000 Sq ft warehouse in Tottenham. 2000 JJ acquired a freehold 6 acre site in Enfield, Acquisition of Cranley Juice sand JJ launched VIVAT Spring Water. 2001 JJ HQ opened for business in a new purpose built Distribution Centre in Enfield, incorporating a Vehicle Maintenance Unit for our new fleet of trucks. 2002 JJ launched the Letsdough Bakery brand. 2003 JJ joined the British Frozen Food Federation (BFFF). JJ was honoured at the Annual Cart Marking Ceremony. 2005 JJ achieved the CMi Technical Standard for Wholesaling, Storage and Distribution (Higher Level). JJ bought Falcon Fast Food, Doncaster. JJ won The Credit Suisse National Business Award 2005, with MD Mustafa Kiamil named as the UK Entrepreneur of the Year. 2006 JJ Enfield was certified by Lloyds Register Quality Assurance (LRQA) to the Quality Management System Standard ISO9001: 2000. JJ opened its Birmingham Distribution Centre. 2007 JJ Doncaster and JJ Birmingham were certified by Lloyds Register Quality Assurance (LRQA) to the Quality Management System Standard ISO9001: 2000. 2008 JJ Enfield launched its Counter Collection Service. JJ achieved Environmental Management System ISO 14001:2004. JJ achieved Lloyds Register Quality Assurance, ISO14001 certification. JJ Enfield launched its Level 2 Food Safety Training Program to customers. JJ celebrated its 20th Anniversary. JJ opened its Manchester Distribution Centre. JJ opened its Basingstoke Distribution Centre. 2009 JJ launched its Online Ordering Service. JJ launched its Fresh Fruits Range. JJ introduced its Driver Hand-Held Invoicing System which done away with the need for printed documents. JJ acquired a freehold 4 acre site in Sidcup. JJ acquired a freehold warehouse in Exeter. JJ converted its first Diesel Powered Vehicle to a Zero Emissions Electric Vehicle. 2010 JJ will open depots in Sidcup and Exeter. JJ will seek to acquire a depot in any UK city with a population over 100,000. JJ will convert more Diesel Powered Vehicles to Zero Emissions Electric Vehicles. (JJ) is a leading organization in the Food Service Industry that has been distributing frozen, chilled and ambient foods as well as catering dis-posables and cleaning materials to High Street Caterers for over 20 years. JJ also offers marketing, retailing, dis-tributing, and Cash Carry services for a wide range of food and catering products. It has five different locations across the UK, including its head office in Enfield, Middle-sex, and is continuing to expand its operations along with its already winning yearly turnover of 130 million pounds. JJ also has a commitment to excellence and, as such, was awarded the Grocer Gold Award as a Wholesaler of the Year for 2009. JJ Food Service continuously engaged in activities for the purpose of expanding its operations. Even in recession period the firm has grown both sales and profit by managing the activities efficient and effectively among operations, bringing forward new information and communications technology advances and so on. Financial Figures of JJ Food Service Supply Chain and Logistics Management in JJ Food Service Microsoft Dynamics Call Centre RouteNet Cisco Hand Device Some time ago, JJ Food Service decided to automate its methods for capturing a range of data relating to the truck-based deliveries it makes from its distribution centres. Previously, most of this data collection had been carried out manually, using paper-based processes. However, this proved to be a slow and cumbersome procedure. IT Manager, Rif Kiamil, explains: We realised that our systems didnt really show us what was happening in a key part of our companys activities. We wanted a better system that would provide us with real-time data relating to deliveries on the road. We also wanted to improve the efficiency with which we picked and handled our stock and to boost our productivity in terms of the deliveries. The company started looking at the options available. One of its key criteria was to source equipment that would be really reliable. Weve seen too many mobility projects fail as a result of poor and unreliable hardware and software, says Rif. Ultimately, their search led them to Spirit Data Capture, an independent consultancy that acts as a distributor for a range of leading brands. Spirit were able to source some unique hardware offerings that no-one else in the UK could offer, adds Rif. One of these solutions was the M3 Sky from M3 Mobile à ¢Ã¢â€š ¬Ã¢â‚¬Å" a fully-featured PDA (Personal Digital Assistant) that runs a version of Microsoft Windows Mobile 5. The M3 Sky incorporates some impressive technology à ¢Ã¢â€š ¬Ã¢â‚¬Å" including Bluetooth, GSM, GPS and GPRS. Rif continues: It offered us the reliability we were seeking, it was nice and compact and was competitively priced. The new devices were subsequently given to all of JJ Food Services delivery drivers. They are now being used for a wide variety of applications, ranging from proof of delivery and providing invoices at the point of delivery through to internal product auditing and stock checks. They also enable the system to track the positions of each of the vehicles during deliveries and will eventually be used to help the drivers to navigate to their destination. PRESENTATION AND ANALYSIS OF FINDINGS CONCLUSIONS AND RECOMMENDATIONS References Camerinelli, E. Measuring the Value of the Supply Chain Linking Financial Performance and Supply Chain Decisions, 2009, 1st Edition, Gower Publishing Limited, England. Stolowy H. and Lebas M. Financial accounting and reporting: a global perspective, 2nd edition, 2006, published by pat bond, England Hales J. Accounting and financial analysis in the hospitality industry, 1st edition, 2005, published by Elsevier Inc, Oxford, UK Anderson, V. (2004) Research Methods in Human Resource Management, London, Cipd. Bryman, A. Bell, E. (2003) Business research methods, New York, Oxford University Press. Cassell, C. Symon, G. (Eds.) (1994) Qualitative Methods in Organizational Research, London, Sage. Christopher, M. (1998), Logistics and Supply Chain Management: Strategies for Reducing Cost and Improving Service, Second Edition, London: Financial Times Limited. Cousins, P., Lawson, R.L.B and Squire, B. (2008), Strategic Supply Management: Principles, Theories and Practice, First Edition, Essex: Pearson Education Limited. David M. Anderson, (2004), Build-to-Order Mass Customization; the Ultimate Supply Chain Management and Lean Manufacturing Strategy for Low-Cost On-Demand Production without Forecasts or Inventory, Hardbound. Easterby, S, Thorpe, R, Jackson, PR 2008, Management Research, (3rd Edition), Sage Publications Ltd., London Hugos, M. (2006), Essentials of Supply Chain Management, Second Edition, New Jersey: John Wiley Sons, Inc. Kovacs, G. and Spens, K. (2005): Abductive reasoning in logistics research, International Journal of Physical Distribution and Logistics Management. Kvale, S. (1996) Interviews: An Introduction to Qualitative Research Interviewing, London, SAGE. Remenyi, D, Williams, B, Money, A, Suartz, E 1998, Doing Research in Business and Management An Introduction to Process and Method, First Published, Sage Publications Ltd., London Roman L. W. and Michael W. M., (2005), Handbook of Cost Management, Second Edition, New Jersey: John Wiley Sons, Inc. Saunders, M, Lewis, P, Tornhill, A 2009 Research Methods for Business Student, (5th Edition), Pearson Education Ltd., England Seuring S. and Goldbach M., (2002), Cost Management in Supply Chain, First Edition, University of Oldenburg. Silverman, D. (2000) Doing Qualitative Research: A Practical Handbook, London, SAGE. Voortman C., (2004), Global Logistics Management, Imported edition, Juta Company Wass, V. J. Wells, P. E. (Eds.) (1994) Principles and Practice in Business and Management Research, Aldershot, Dartmouth. Yin, R. K. (2003) Case study research: Design and methods, London, SAGE. Supply Chain Management from Vision to Implementation, Stanley E. Fawcett, Lisa M. Ellram, Jeffery A. Ogden, 2007, published by Pearson Education Ltd. First edition. Waters, D., 2003, Logistics An Introduction to Supply Chain Management, first edition, published by Palgrave Macmillan, New York. Croucher P., Rushton A. and Baker P., 2006, The Handbook of logistics and distribution management, third edition, published by Kogan Page Limited SHOSHANAH COHEN and JOSEPH ROUSSEL, Copyright  © 2005 by The McGraw-Hill Companies, Inc., Strategic Supply Chain Management-the five disciplines for top performance Mentzer, DeWitt, Deebler, Min, Nix, Smith, and Zacharia in their article Defining Supply Chain Management in the Journal of Business Logistics (Mentzer, John T.,William DeWitt, James S. Keebler, Soonhong Min, Nancy W. Nix, Carlo D. Smith, and Zach G. Zacharia, 2001, Defining Supply Chain Management, Journal of Business Logistics,Vol. 22, No. 2, p. 18). Lmabert M. D, Stock M. J. and Ellram M. L., 1998, Fundamentals of Logistics Management, first edition, published by McGraw-Hill Companies, United States of America. Supply Chain Management from Vision to Implementation, Stanley E. Fawcett, Lisa M. Ellram, and Jeffery A. Ogden, 2007, published by Pearson Education Ltd. First edition. Blanchard D. Supply Chain Management: Best Practices, 2007, first edition, published by John Wiley Sons, Inc., Canada. Janyashankar M. Swaminathan, Stephen F. Smith, and Norman M. Sadeh. A Multi Agent Framework for Modeling Supply Chain Dynamics. Technical Report, The Robotics Institute, Carnegie Mellon University, 1996 Fox, M.S., (1992), Integrated Supply Chain Management, Technical Report, Enterprise Integration Laboratory, University of Toronto. Ram Ganeshan and Terry P. Harrison. An Introduction to Supply Chain Management. Penn State University. URL: https:// silmaril.smeal.psu.edu/ misc/ supply_chain_intro.html Clyde P. Stickney, Roman L. Weil, Katherine Schipper, 2009, Financial Accounting: An Introduction to Concepts, Methods and Uses, 13th edition, published by South-Western Cengage Learning, 936 pages G. Thomas Friedlob, Franklin James Plewa, Understanding return on investment, 1996, 1st edition, published by john Wiley and sons Inc., Canada